Frequently Asked Questions

Can I expect clean reBOX equipment when delivered?

YES.  You can trust we clean each piece of equipment by hand (not just the boxes) with disinfectant prior to reusing.  Moving may be messy but we’re not.

What happens on my delivery day?

In checkout, you inform us of the preferred day of delivery.  We will contact you prior to delivery to ensure someone will be at the delivery address to accept equipment.  At delivery we ask for a signature confirming all equipment has been received as ordered.

When does reBOX pickup my equipment after use?

You select a rental period and pickup day in checkout.  Our plan is to pick up on your designated day.   If you are done early and want us to get our equipment, then call or text.  We work to accommodate an early pickup.  Please keep in mind that package rentals include 1 drop-off and 1 pickup for the full order (including optional equipment).  Additional trips are available for $25/trip.

What if I damage my reBOX or other equipment?

Accidents happen.  In our checkout process you must agree to the terms and conditions of renting our equipment.  Our equipment is sturdy but if something is damaged then you will be charged replacement cost for the item.

Who can I call if I have questions?

We would love to hear from you, please contact us.

Is reBOX a franchise?

No.  We are a small business that is family owned.

What if I am outside of the delivery service area?

We love that you are interested to let us serve you!  Since we are a small business with no franchise area rules, we try to work with you. If you are outside of the service area then contact us to see what we can do.  An additional delivery charge may apply.

If you are OVER 100 miles away from us, for example, then we’re using UPS.  The charges to deliver a 1 Bedroom package are estimated over $150 (yikes) in addition to the regular price of the package.  reBOX is more of a local relationship – not a long distance thing.

Only certain products allow me to select a timeframe. So how long can I keep things?

When you order a package then additional equipment on the order is for the same duration as the package at no additional cost (with a maximum of 4 weeks).  If you need the equipment longer, then please contact us to make arrangements.

Example:  You order a 1 Bedroom Package for 2 weeks and you also add a wardrobe to your order.  The wardrobe is assumed to be for 2 weeks at the listed price you see.

If your order consists of only equipment with no package (and therefore no timeframe designated) then the rental period is assumed to be for 1 week.  This is VERY rare since there is so much flexibility to add items with a package.

more questions?

Send us an email:

info@reboxmove.com